Last Updated: [Insert Date]

Welcome to Surf Series Store (“we,” “us,” or “our”). At lovesurfshop.com, we’re as committed to protecting your privacy as we are to helping you catch the perfect wave. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We collect information that helps us provide you with the best surf shopping experience:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely through our payment providers), and phone number.
  • Browsing Information: We collect data about how you interact with our site, including pages visited, products viewed, and referring URLs.
  • Device Information: We may collect information about the device you use to access our site, including IP address, browser type, and operating system.
  • Communications: When you contact our customer service team, we keep records of those interactions.

2. How We Use Your Information

We use your information to make your surf shopping experience as smooth as a glassy morning wave:

  • Process your orders and deliver your surf gear worldwide (except some remote areas)
  • Provide customer support and respond to your inquiries
  • Improve our website and product offerings
  • Send you information about products, promotions, and surf news (only if you opt-in)
  • Prevent fraud and enhance the security of our website
  • Comply with legal obligations

3. Sharing and Disclosure

We respect your privacy like we respect the ocean – we don’t pollute it with unnecessary sharing:

  • Service Providers: We share information with trusted third parties who help us operate our website, process payments (like PayPal), fulfill orders, and provide customer service.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.
  • Never for Sale: We will never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same care we’d protect our favorite surfboard:

  • All transactions are processed using PCI-compliant, 256-bit SSL encryption
  • We never store full credit card details on our servers
  • Data is stored on secure servers with limited access
  • We implement industry-standard security measures to prevent unauthorized access

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights

You have rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your account information.
  • Deletion: You can request deletion of your personal data, subject to legal requirements.
  • Opt-Out: You can unsubscribe from marketing communications at any time.
  • Complaints: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like wax helps your board grip the wave, cookies help our site work better:

  • Essential Cookies: Necessary for the website to function (e.g., shopping cart).
  • Performance Cookies: Help us understand how visitors use our site.
  • Marketing Cookies: Used to show relevant ads (you can opt-out).

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. International Data Transfers

As we ship globally (except some areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

While we sell kids’ surf products, our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy occasionally – we’ll post changes on this page and update the “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new policy.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Email: [email protected]
Mail: Surf Series Store, 2493 Freed Drive, Stockton, US 95202

Now that you’re informed about our privacy practices, why not check out our latest longboards or bodyboards? The waves are calling!