About Our Store

Who is Surf Series Store for?
We cater to wave enthusiasts of all levels! From beginners getting their first board to experienced surfers looking to upgrade their quiver, and everyone in between. Our product range includes gear for bodyboarders, longboarders, kids, and even surf-inspired accessories.
What makes your store different?
We combine global reach with local surf soul. Based in Stockton, California but shipping worldwide, we’re surf-obsessed packers who treat every board with the care it deserves. Plus, we offer flexible shipping options to match your stoke level!

Products

What types of surf equipment do you sell?
Our menu includes everything from beginners’ boards to longboards, bodyboards, fins, leashes, grip pads, and accessories like boardbags and earplugs. We’ve got gear for all surfing styles and skill levels.
Do you sell equipment for kids?
Absolutely! We have a dedicated Kids section with appropriately sized boards and gear to help the groms catch their first waves safely.

Shipping & Delivery

How long does shipping take?
We process orders in 1-2 business days. Then:
  • Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
  • Free Shipping (EMS): 15-25 days after dispatch (for orders over $50)
Do you ship worldwide?
Yes! We ship globally except to some remote areas in Asia and other locations. Whether you’re in Berlin, Lisbon, or Brazil, we’ll get your gear to you.
Can I track my order?
Definitely! Standard Shipping includes full tracking from warehouse to your door, while Free Shipping includes basic tracking so you can follow your gear’s journey.

Payments

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information, and we never store your full credit card details on our servers.

Returns & Exchanges

What’s your return policy?
We offer a 15-day no-worries return policy from the date of delivery. If your gear doesn’t meet your expectations, you can initiate a return. We understand that sometimes a board’s feel isn’t quite right until you’re in the water!
How do I initiate a return?
Simply email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

Customer Service

How can I contact customer service?
Our surf-obsessed team is stoked to help! Email us at [email protected] – we typically respond within 24 hours. You can also reach us by mail at:
2493 Freed Drive, Stockton, US 95202
What if my question isn’t answered here?
No worries! We’re always happy to help fellow wave riders. Drop us an email with any questions – big or small – about our products, shipping, or anything surf-related. We live for this stuff!

The ocean’s waiting – let’s get you geared up for your next session!